Frequently Asked Questions

Everything you need to know about shopping with Biome.

What is the typical shipping timeframe for orders?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for items purchased online?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you currently accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure transactions.

Do you offer international shipping outside of the country?

Yes, Biome ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How are your products sourced for quality assurance?

We partner directly with verified manufacturers and conduct rigorous quality control checks to ensure every item meets our high standards for durability and performance.